The customer can cancel the order as long as it has not yet been shipped. The customer must contact our Customer Service team at the following email address

hello@d-itshop.eu and ask for the order to be cancelled. Only after this procedure can our Customer Service team ask our warehouse to cancel the order.

If for any reason you are not satisfied with the products you have ordered, you can return them within 30 calendar days of receipt for a refund, provided that the products are returned in their original condition. Returned items must be accompanied by the original invoice, all packaging, tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged, soiled or otherwise than in a 100% resaleable condition.

Please note it will not be possible to cancel or return any items which have been made to order / customised, please refer to individual items on the website to know if they are a made to order product / customisable prior to purchase.

Where you choose to return a non-defective product, the shipping costs on your original purchase will not be refunded. This does not affect your statutory rights.

If you have any questions about the return’s procedure, please do not hesitate to contact our Customer Service team.

It is currently not possible for someone who has received a product as a gift from someone else to return it. In this case, in order to return the product, you must contact the person who bought it so that they can return it, in accordance with these return conditions.

To exchange an item for another, please contact our customer service team.

If the reason for your return is the existence of a defect or non-conformity with the products ordered, the Seller will bear the shipping and return costs. If your return was made for reasons other than the justified existence of a defect or non-conformity of the products ordered, Seller will not reimburse the shipping costs charged on the original sale and the Consumer must bear the cost of return shipping.

Refunds will be made based on the method of payment. The Customer will receive the refund once the product(s) have been returned and processed.